Articles on: 1ClickPopup

Troubleshooting 1ClickPopup

Different troubleshooting steps may be necessary when popups do not display as expected. Here are common issues that can occur while using 1ClickPopup.

Popup not displaying in your online store

Ensure 1ClickPopup app embed is enabled on your Shopify theme.
Confirm that the popup is active.
Review the Display rules in the Popup Editor to verify that the settings are not too restrictive.
Check the Audience targeting section to ensure the popup is set to display on the intended Targeting URL and that correct Cart value, Country, and Language settings are setup.
Test the popup in a new incognito/private browser window to ensure that your previous interactions (like closing the popup) are not affecting its display.

Popup looks different than in the editor

1ClickPopup popups should appear in your online store as they have been designed in 1ClickPopup. If the appearance of the popup is not as expected, it may be due to your store's CSS overriding the styling of the popup. To fix this, you can use browser developer tools to inspect the store's code and identify the problematic CSS. Contact us if you are still encountering issues.

Popup not synching collected emails to Shopify

1ClickPopup typically synchronizes collected emails/data with Shopify as soon as they are captured. However, sometimes this process can take up to 15 minutes (depending on Shopify and our server loads).

Updated on: 06/03/2024

Was this article helpful?

Share your feedback


Thank you!